F.A.Q. 9292ov.nl

1. I have a question about public transport in The Netherlands >

For information about:

• schedules
• information on bus stops
• tickets
• delays
• material
• rules

You can:

» Go to 'Associates' and contact the public transport company

2. What is the available information on this website? >

9292 is working hard to complete the English journey planner as soon as possible. At the moment, journey planning is the only option. Extra information is not included. For example:

  • Ticket pricing
  • Station information
  • Send advice by SMS
  • Send advice by e-mail
  • Schedule changes and delays.

Please visit our mobile service for more possibilities:

» go to mobiel.9292ov.nl (in English)

 

3. Where can I find information about delays? >

At the moment, there is no information about delays on this website. We are working hard to complete this website as soon as possible.

Please visit our free mobile service for more possibilities:

» go to mobiel.9292ov.nl (in English)

4. Which countries are covered? >
At the moment 9292 only provides information on public transport in The Netherlands and a few destinations internationally.
5. Can I buy tickets? >

No, you cannot buy your tickets through this website.

» Find general information about tickets
» Go to the 'OV-shop' website and find sales outlets (in English)

6. What is the first or latest travel option? >
  • Please fill in your request.
  • Choose the button 'advise me'.
  • At the top you will find the options 'Earlier, Later, Earliest and Latest'.


» Go to journey planner

7. The website cannot be accessed >

1. Maintenance
For 24 hour accessibility and improvements maintenance is necessary. Sometimes it’s not or only partially possible to request a travel advise. Our appologies for the inconvenience.

2. Old data on your computer
This website (partially) can’t function if there are old elements of this website in the memory of your computer. Please reload the webpage by pressing the 'Ctrl'-button together with the 'F5' button. Also removing old files from your computer can be the solution.

» Try again, go to the journey planner

8. The journey planner does not recognize the address. >
The journey planner normally works with all addresses within The Netherlands. In some cases the address is unknown. For example, street reshaping or new areas. As soon as these changes or new data are processed by our subcontracter of maps, you can try again.

9. Why does the journey planner have limited validity? >

Public transport data is based on the most recent time tables of all public transport providers in The Netherlands. Weekly there are changes in the schedules, these are processed as soon as possible.

Sometimes it is not possible for the public transport companies to deliver the information on time. The journey planner is at that time not entirely valid across the network. Thank you for your understanding.

10. I need help to fill in the journey planner >

» Please go to the intructions (opens in a new window)


 

11. Who is behind 9292? >

9292 is a subdivision of REISinformatiegroep bv, the independent information specialist for all public transport data in The Netherlands, for buses, trains, trams, metros, ferries and taxis. The itineraries, established through the Public Transport planner, are reliable and based on the most recent timetables of all public transport companies in The Netherlands.

The planner provides quick and current travel information, by the Dutch phonenumber 0900 9292, as well as digitally through the internet (www.9292ov.nl) and various mobile services. All services together provide travel information more than 110 million times a year. Moreover, 9292 daily fills teletext page 755.

» Read more, go to 'About 9292'

12. Can I advertise? >

Yes you can. Read more about advertising on our website:

» Go to the page 'Advertise'